Tax Preparer Support:
Current Support Hours:
Monday - Friday: 9:00am - 6:00pm EST
E1 Card Support:
Please call the number on the back of the card. 24/7 support.
© 2018 EPS Financial, a division of MetaBank®. All rights reserved.
Tax refund and e-filing are required in order to receive EPS Tax bank product. Bank fees apply. Product terms and conditions are subject to change without notice. Program availability varies by software and state. The Refund Transfer is an optional tax refund-related product offered by MetaBank®, Member FDIC. The Refund Transfer is not a loan. E-filing of tax return is required to be eligible for the product. Fees apply. See terms and conditions for details.
E1 Visa® Prepaid Card is issued by MetaBank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and administered by EPS Financial, a division of MetaBank, and may be used everywhere Visa debit cards are accepted.
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask you for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.
The EPS Tax Refund Advance is an optional tax-refund related loan provided through MetaBank (it is not the actual tax refund) at participating locations. The amount of the advance will be deducted from tax refunds and reduce the amount that is paid directly to the taxpayer. Tax returns may be filed electronically without applying for this loan. Loans offered in amounts of $500, $1,000, or $1,500. Additional marketing fee applies with e-Collect and e-Bonus programs or loans without a refund transfer. Availability is subject to satisfaction of identity verification, eligibility criteria, and underwriting standards.
The Plus Up Loan is an optional tax-refund related loan provided by MetaBank (it is not the actual tax refund) at participating locations. The amount of the loan will be deducted from tax refunds and reduce the amount that is paid directly to the taxpayer. Annual Percentage Rate of 29.9%. For example, for $1,000 borrowed over a 21 day term, total amount payable in single payment is $1,017.20 including interest. Fees for other optional products or product features may apply. Tax returns may be filed electronically without applying for this loan. Availability is subject to satisfaction of identity verification, eligibility criteria, and underwriting standards.
*e-Bonus Terms: EPS will pay a $12 rebate for each funded check , direct deposit, and Direct2Cash disbursement and $25 for each card disbursement. Funding is defined as any taxpayer return funded by IRS or state that covers the entire e-Bonus product price of $36 (account set up fee) and was funded between the start of eFile and April 30, 2018. The rebate will be sent to the ERO via ACH between May 15-30, 2018. EPS reserves the right to withhold any rebate funding if the ERO owes EPS money from duplicate checks, fraud or other issues. If the ERO office is in a declined status due to fraud on or before April 30, 2018, EPS reserves the right to withhold any rebate payments. Rebate availability varies by state and software.